Privacy & Cookie Policy

At Vinigandra Comércio de Bebidas, Lda., hereinafter referred to as Vinigandra, we attach great importance to the protection of the personal data of our customers and visitors. We are committed to processing your information securely, transparently, and in compliance with current legislation, namely the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully because if you are accessing our website, the provision of your personal data implies knowledge and acceptance of the conditions contained herein.

This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Vinigandra.

Any hyperlinks to external websites not belonging to Vinigandra are not covered by this privacy statement.

 

1. Who are we?

Vinigandra Comércio de Bebidas, Lda., with headquarters at Rua Dom Afonso Henriques 4340, 4445-641 Ermesinde, Portugal, and TIN 509 310 290, is the entity responsible for collecting and processing your personal data.

 

2. What data do we collect?

We may collect and process the following data:

  • Full name
  • Address
  • Tax identification number (TIN)
  • Phone contact
  • Email address
  • Date of birth
  • Country of residence
  • Preferences related to beverages and purchasing habits

This data is generally provided directly by the user when creating an account, placing an order, or contacting us through our website.

The personal data collected is processed electronically and in strict compliance with personal data protection legislation, being stored in a database created for this purpose, which guarantees its security and confidentiality in accordance with accepted information technology, technical and organizational measures, to protect against loss, alteration, destruction, or general misuse.

We also consider consent to have been given by simply entering your email in the designated field, after clicking “subscribe” without filling out another form.

 

3. Purpose of data processing

Personal data is collected for the following purposes:

  • Processing orders, managing deliveries, communicating with Customers, processing information requests, and any complaints;
  • Providing customer support;
  • Direct Marketing: data used for sending newsletters or informative communications about news, campaigns, offers, discounts, benefits, or general communications. For the purposes of this functionality, we need your consent, which can be revoked at any time by notifying the data controller;
  • Compiling aggregated statistics, metrics, and generalized trend elements for improving and optimizing advertising campaigns and for other marketing, promotional, and analytical purposes;
  • Complying with legal and tax obligations: responding to requests for information in legal proceedings or requests from administrative authorities or other third entities, to detect and prevent fraud, or to protect your interests or those of third parties;
  • Improving services and user experience;
  • Identity verification to prevent fraud and ensure the security of our online store.

Unless expressly stated otherwise, it is essential that you provide the requested personal data in order to process your registration and ensure the provision of the inherent services, as well as to send you information about its follow-up.

 

4. Rights of data subjects

Any personal data subject whose data is processed by Vinigandra has the following rights:

a) Right of access: the data subject can access their personal data, obtain information related to the processing of their data, and obtain a copy of their personal data;

b) Right to rectification: the data subject can request that their data be completed or rectified;

c) Right to erasure or “to be forgotten”: the data subject can request the erasure of their personal data;

d) Right to restriction of processing: the data subject can request the restriction of the processing of their personal data;

e) Right to portability: the data subject, when the processing of their data is based on explicit consent or the performance of a contract and when the processing in question is carried out by automated means, can request the delivery of the personal data provided by them, or ask Vinigandra to transmit such data to another controller;

f) Right to object: the data subject has the right to object to the processing of their personal data.

g) Right not to be subject to individual automated decisions: the data subject has the right to obtain human intervention and analysis, express their point of view, and challenge any decision made by automated means;

h) Right to withdraw consent: the data subject can withdraw consent for the processing of their data at any time, without compromising, in this case, the processing carried out based on previously given consent.

The exercise of these rights is free of charge.

The right to erasure does not apply when processing is necessary for the following purposes:

i) Exercise of freedom of expression and information;

ii) Compliance with a legal obligation that requires processing and that applies to Vinigandra;

iii) Reasons of public interest in the field of public health;

iv) Archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, insofar as the exercise of the right to erasure seriously prejudices the achievement of the objectives of that processing; or

v) Establishment, exercise, or defense of a right in legal proceedings.

The data subject may exercise their rights through the following means:

a) In person at the Vinigandra Comércio de Bebidas headquarters, located at Rua Dom Afonso Henriques 4340, 4445-641 Ermesinde.

b) By post addressed to: Vinigandra Comércio de Bebidas, located at Rua Dom Afonso Henriques 4340, 4445-641 Ermesinde.

c) By email to: vinigandraonline@gmail.com

Vinigandra will respond to your request within 1 (one) month after the exercise of the right, without prejudice to this period being extended, in cases of clear complexity or due to the number of requests, by a maximum of up to 2 (two) months.

As part of your request, you may be asked to prove your identity to ensure that personal data is shared only with the respective data subject.

The data subject has the right to lodge a complaint regarding the processing of their data with the data protection supervisory authority in their country of residence:

– In Portugal, the CNPD: https://www.cnpd.pt/ 

– Outside Portugal, the information can be found on the following website: https://edpb.europa.eu/about-edpb/board/members_pt


5. How does Vinigandra protect your data?

Vinigandra commits to complying with all current legal and regulatory obligations regarding the protection of your privacy and personal data.

Vinigandra ensures not only that the data collected is limited to what is strictly necessary and protected against loss, misuse, unauthorized access, or improper exposure, but also that its storage and destruction are carried out securely.

Vinigandra also guarantees the security of your personal data and compliance with all legal obligations in case of a security breach or violation, having implemented regularly reviewed policies and procedures that will allow active monitoring of your data processing to detect failures or violations.

 

6. Guarantees

Vinigandra guarantees that all data it processes:

  • Are obtained for specific, lawful, and clearly defined purposes;
  • Are compatible with the purposes for which they were obtained;
  • Are kept with appropriate security measures, implemented or to be implemented, to protect against unauthorized access and disclosure, or inadvertent alteration and destruction;
  • Are complete and updated, without prejudice to the data subject's right to rectify them, if necessary;
  • Are not collected if excessive for their intended purpose;
  • Are kept only for the strictly necessary period of time.

 

7. Safeguards

Vinigandra assumes no responsibility for the content or privacy and data processing practices of any other websites to which this website may link; as such, you should read the terms of use and privacy policies of those same pages.

 

8. Retention Period

The period of time for which data is stored and retained varies according to the purpose for which the information is processed and according to any applicable legal obligations and requirements, which require data to be retained for a minimum period of time.

Thus, and whenever there is no specific legal obligation, data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted.

We expressly remind you that you may, at any time, request the deletion of all your personal data from our databases. This request should be sent to the email vinigandraonline@gmail.com.

 

9. Access, Update, Rectification, Objection, Limitation, Removal and Portability of Personal Data

Any request for access, update, rectification, objection, limitation, removal, portability, or non-subjection to automated individual decisions regarding personal data that may identify you, can be made by direct contact with Vinigandra or using the contact form on the vinigandra.pt website, indicating the subject “Alteration, Opposition, Deletion or Portability of personal data”.


10. Communication of Data to Other Entities (Third Parties and Subcontractors)

Vinigandra may communicate your personal data to third parties provided that, for this purpose, it has unequivocally obtained the consent of the Data Subjects or when:

a) the transmission is made in compliance with a legal obligation, a decision by the National Data Protection Commission or a court order or

b) the communication is carried out to protect the vital interests of the Data Subjects or any other legitimate purpose provided for by law.

Vinigandra takes appropriate measures to ensure that entities having access to the data are reputable and offer the highest guarantees in this regard, which will be duly enshrined and safeguarded in a contract to be signed between Vinigandra and the third entity(ies).

Thus, any entity subcontracted by Vinigandra will process the personal data collected and processed, on behalf and for the account of Vinigandra, under the obligation to adopt the necessary technical and organizational measures to protect personal data against accidental or illicit destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of illicit processing.

As a rule, Vinigandra does not share users' personal data with third parties with whom it does not have a contractual relationship that provides for the confidential processing of this data in accordance with Vinigandra's privacy statement.


11. Changes to the Privacy Policy

Vinigandra reserves the right to, at any time and without prior notice and with immediate effect, but without prejudice to the legal rights granted to Data Subjects, change, add to, or revoke, in whole or in part, this Privacy Policy.

Any changes will be immediately disclosed on this same web page, so we recommend periodic visits to this page to stay up to date with the latest version.

If you have any doubts or questions about how Vinigandra processes your personal data, please send us your request for clarification via email vinigandraonline@gmail.com or to Vinigandra's address.

This Privacy Statement was last updated in April 2025.

 

What are cookies?

Cookies are small text files stored on your computer, smartphone, or other device when you visit certain websites. These files allow us to recognize your device and collect information about your browsing, such as preferences, visited pages, and actions performed.

Cookies do not personally identify the user, but store generic information that allows us to improve the browsing experience, making it more efficient, faster, and personalized. In addition, they help us to better understand how visitors use our website, with the aim of optimizing content, functionalities, and services.

Most browsers are configured to accept cookies automatically. However, the user can, at any time, configure their browser to refuse some or all cookies. It is important to note that disabling cookies may affect the correct functioning of some website features.

 

1. Why do we use cookies?

Vinigandra Comércio de Bebidas Lda. uses cookies on its website (directly or through its partners). The collected cookies are used exclusively by Vinigandra, directly or through its service providers, with the exception of Google Analytics cookies used on the website.

The use of cookies aims to improve the performance of our website and maximize your experience when browsing it, as well as for marketing purposes and optimization of the solutions and services that Vinigandra provides to users of our website.

 

2. How to block/disable cookies?

All browsers allow the respective user to accept, refuse, or delete cookies, namely by selecting the appropriate settings in the respective browser.

Please note, however, that disabling cookies may partially or totally affect your browsing experience on our website.

You can configure cookies in the “options” or “preferences” menu of your browser. Below, we indicate the various ways to disable cookies, depending on your browser:

Cookie settings in Internet Explorer – to disable cookies in Internet Explorer:

  • Click on the “Tools” menu and choose the “Internet Options” option;
  • Select the “Privacy” tab;
  • Move the slider until the expression “Block all cookies” appears.

Cookie settings in Firefox – to disable cookies in Firefox:

  • Click on the “Tools” menu;
  • Select “Options”;
  • Click on the “Privacy” icon;
  • In the “Cookies” section, disable the “Accept cookies from sites” option;
  • Click “OK” to save changes and close.

Cookie settings in Chrome – to disable all cookies in Chrome:

  • Click the Google Chrome menu icon.
  • Select Settings.
  • At the bottom of the page, click Show advanced settings.
  • In the “Privacy” section, click Content settings.
  • Enable or disable cookies:
  • To enable cookies, select Allow local data to be set (recommended).
  • To disable cookies, select Block sites from setting any data.

Cookie settings in Safari web and iOS – to disable cookies in Safari Web and iOS:

  • Click “Edit”;
  • Select “Preferences”;
  • In the top panel, select the “Security” icon;
  • In the “Accept Cookies” section, select “Never”.

Vinigandra reserves the right to, at any time, without prior notice and with immediate effect, change, add, update, or delete, partially or totally, this information about cookies.

The user should periodically consult this page to confirm if any updates or changes have been made.

To learn more about cookies, visit www.allaboutcookies.org, where you can find information on how to manage your settings for various browser providers.

 

3. “Do-not-Track” functionality

The “Do-Not-Track” functionality allows the user to choose not to be tracked by the websites they visit and is available in most browsers.

If the user chooses not to be tracked in their browser program, Vinigandra will respect their choice.